FAQs

I cannot login to my laptop with the password I've been using that I know works. What password do I use to log into my laptop?
Please try using the TAP code you received in your personal email.

If I’m out the week of 9/22, can I set up my password and MFA when I return?
Yes, the unique TAP you received does not expire until 9/30. When you return, you will use the TAP and the instructions in your personal email to setup your password and MFA. Anyone returning on or after October 1 will need to request a new TAP from Technology using the support options.

How long will it take me to complete the initial Microsoft Entra sign-in process?
For the average user, less than 8-minutes.

Can I install the Microsoft Authenticator mobile app before September 22?
Absolutely. The app is already installed on corporate iPhones - simply look for the Authenticator app.

Will I continue accessing my apps in Okta?
No – Okta will be decommissioned on 9/19. Staff will use the Microsoft My Apps portal to access apps and services.

How do I access the My Apps Dashboard in Microsoft?
Staff can access apps by visiting the TNTP Hub homepage and clicking the ‘My Apps Dashboard ➡️’ button in the upper right corner (coming 9/19) or bookmarking the My Apps page (https://myapps.microsoft.com/).

Why is Technology changing the sign-in and authentication process?
To enhance security, improve the user experience, modernize enterprise systems integration, and decrease the number of required sign-ins.

Will I need the Okta verify app after September 22?
No, with the transition to Microsoft Entra, staff can delete the Okta verify from their corporate/personal phone.

When sharing content from SharePoint or OneDrive with external clients, will they be required to use the Microsoft Authenticator app?
No – the Microsoft Entra rollout does not affect the client experience. Please watch your inbox and complete the steps promptly to avoid any disruption. If you have questions or need help, contact the Technology Service Desk at support@tntp.org or (855) 883‑0033. Thank you for your attention as we improve both security and convenience.